Q: Do you have a catalogue? Can you send me the catalogue to have a check of all your products? |
A: Yes , We have product catalogue.Please contact us on line or send an Email for the catalogue. |
Q: I need your price list of all your products, do you have a price list ? |
A: We do not have a price list of all products. Because we have so many items,and it’s impossible to mark all of their price on a list. And the price are always changing because of the raw material cost changes. If you want to check any price of our products, please feel free to contact us. We will send you offer very soon! |
Q: I can’t find the product on your catalogue, can you make this product for me? |
A: Our catalogue shows most of our products,but not all. So just let us know what product you need and its quanitty. If we do not have it,we can also design and make a new mold to produce it. For your reference,making a ordinary mold will take about 35-45days. |
Q : Can you make customized products and customized packing? |
A: Yes.We made a lot of customized products for our customer all the time (mainly lap sockets and wire harness) . And we made new toolings for our customers also for producton of new products. about customized packing,we can put your Logo or other info on the packing. But just have to point out that ,it requires MOQ. |
Q: Can you provide samples ? Are the samples free ? |
A: Yes,we can provide samples.Normally,we provide 1-3pcs free samples for test or quality checking. But you have to pay for the shipping cost. If you need many items, or need more qty for each item,we will charge for the samples. |
Q: What kind of payment do you accept ? Can I pay RMB ? |
A: We accept T/T(Wire transfer),Western Union and Paypal. And you can pay in RMB. Sure. |
Q : What about your delivery time? |
A: We have a lot of products in stock.We can send the stock products in 3 work days. If without stock,or stock is not enough, we will check the delivery time. |
Q : How to ship my order ? Is it safe? |
A: For small package, we will send it by Express, such as DHL,FedEx,,UPS,TNT,EMS.That’s a Door to Door service. For big packages, we will send them by Air or By ocean. We will use good packing and ensure its safety. We will be responsible for any product damage caused in delivery. |
Q: Do you have any warranty of your product? |
A: We have a warranty of one year. |
Q: Can I become an Agent / Dealer of Holen products? |
A: Welcome! But please let me know your Country/Area fisrt, we will have a check and then talk about this. If you want any other form of cooperation,do not hesitate to contact us. |